Privacy Policy

1. Introduction

MSR Namma Kadai ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our app or website to order groceries.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Your name and mobile phone number (used for OTP login and order communication).
• Delivery Address: The address you provide for grocery delivery.
• Order History: Details of your past grocery orders.
• Device & Usage Data: Basic device information and app usage patterns to improve our service.
• Communication Data: Messages sent via WhatsApp or phone calls to our support team.

3. How We Use Your Information

We use your information solely for the following purposes:

• To process and deliver your grocery orders.
• To send order confirmations and delivery updates via WhatsApp or SMS.
• To verify your identity using OTP (One-Time Password).
• To provide customer support when you contact us.
• To improve our app, services, and product offerings.
• To send promotional offers or updates (only with your consent).

4. Sharing of Information

Your information may be shared only in the following limited cases:

• With our delivery partners solely for the purpose of completing your order.
• When required by law or a government authority.
• To protect the rights and safety of our users or the public.

5. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy — typically for the duration of your relationship with us and for up to 2 years thereafter for legal and accounting purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for promotional communications at any time.

To exercise these rights, please contact us via WhatsApp or phone.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

10. Contact Us