Return Policy

1. Our Commitment

At MSR Namma Kadai, customer satisfaction is our top priority. We take great care in delivering fresh, quality groceries. However, if you receive a wrong item, a damaged product, or something that does not meet your expectations, we are here to help.

2. Eligible Return / Replacement Reasons

You can request a return or replacement if:

• You received a wrong item that was not part of your order.
• The product is visibly damaged, broken, or leaking at the time of delivery.
• The product is expired or past its best-before date at the time of delivery.
• The quantity delivered is less than what was ordered and billed.
• The product quality is significantly below acceptable standards (e.g., rotten vegetables).

3. Items Not Eligible for Return

• Fresh vegetables and fruits once accepted at delivery (unless visibly rotten).
• Dairy products (milk, curd, paneer) once the delivery is accepted.
• Any item that has been consumed, partially used, or tampered with after delivery.
• Items returned beyond 24 hours of delivery.
• Products damaged due to improper storage by the customer after delivery.

4. How to Request a Return

Follow these simple steps to raise a return request:

5. Replacement / Resolution

• Approved replacements will be delivered with your next order or as a priority delivery, at our discretion.
• In case a replacement is not possible (e.g., item is out of stock), we will offer equivalent store credit for your next purchase.
• Since we operate on Cash on Delivery, monetary refunds are not provided. All resolutions are in the form of product replacement or store credit.

6. Delivery Errors

If we deliver an incorrect item or miss an item from your order, please inform us immediately. We will prioritise correcting the error as quickly as possible, either by delivering the correct item or adjusting your next bill accordingly.

7. Time Limit

8. Contact Us for Returns